Refund Policy

1. Digital products

HALGEBRYX products are digital and delivered electronically after payment is confirmed. Because a license can be activated and used immediately, refunds are limited as described below.

Refund window: 14 days from purchase, only while the license has not been activated. Once a license has been activated on a device, the digital content has been delivered and used, and the purchase can no longer be refunded, except for the cases in section 2 and for rights that the law grants you.

2. Cases that are always handled

Duplicate or incorrect charges, payments that were confirmed but did not result in a license, and products that cannot be delivered. Contact support and we will correct the order or refund it.

Statutory consumer rights in your country are not affected by this policy.

3. How refunds are paid

Refunds are made on the Solana network to the wallet that paid, in the same asset, for the amount actually received. Network fees are not refunded. A refunded license is revoked.

4. How to ask

Open a request from the Support area of your account or write to the Support area of your account, quoting your order number.